RAVEN ATTIRE

RETURN, REPLACEMENT & REFUND POLICY

At Raven Attire, customer satisfaction is important to us. We are committed to providing quality apparel and a seamless shopping experience. We want every product you purchase to meet your expectations.

If you wish to return a product, exchange its size, or receive a replacement due to a damaged, defective or incorrect item, you may do so in accordance with the following policy.

1. Return Policy – 3 Days

We offer a 3-day return window from the date of delivery.

Customers may return an eligible product for any reason, including a change of mind, provided the return request is successfully submitted within 3 days of delivery.

To be eligible for a return:

  • The return request must be submitted within 3 days from the date of delivery.
  • The product must be unused, unworn, unwashed and unaltered.
  • All original tags, labels and accessories must be intact.
  • The product must be returned in its original condition and packaging.
  • The order details and proof of purchase must be available for verification.

Returns for change of mind are absolutely free. No return pickup or return shipping charges will be levied on the customer.

All returned products will undergo inspection before the refund is processed.

2. Replacement Policy – 7 Days

We offer a 7-day replacement window from the date of delivery.

Customers may request a replacement in the following circumstances:

  • The product received is damaged or defective.
  • An incorrect product, size, colour or variant has been delivered.
  • The product received materially differs from its description or specifications on our website.
  • The customer wishes to exchange the purchased size for another available size.

For a replacement request to be eligible:

  • The request must be submitted within 7 days from the date of delivery.
  • The product must be unused, unworn, unwashed and unaltered.
  • All original tags, labels and packaging must be intact.
  • The product must be available for inspection in its original condition.

Size exchanges are absolutely free of charge, subject to the availability of the requested size.

If the requested replacement product or size is unavailable, our team will communicate the available resolution, including a refund wherever applicable.

3. How to Initiate a Return or Replacement

All return and replacement requests must be initiated through the customer's registered Raven Attire account.

Please follow these simple steps:

Step 1: Log in to Your Account

Visit the Raven Attire website and log in using your registered account credentials.

Step 2: Go to My Orders

Navigate to Profile → My Orders. Your previously placed orders will be displayed in this section.

Step 3: Select Return/Replacement

Locate the relevant order. The Return/Replacement option will be displayed against eligible orders.

Step 4: Submit Your Request

Select the appropriate option, mention the reason for your request and provide the required details.

Customers may be asked to upload photographs or videos of the product, particularly in cases involving damaged, defective or incorrect items.

Step 5: Request Confirmation

Once submitted, your request will be reviewed by our team. You may be contacted if any additional information or clarification is required.

Step 6: Product Pickup and Inspection

Upon approval, a reverse pickup will be arranged through our logistics partner. Customers will receive the necessary pickup instructions.

Once the product is received, it will undergo inspection to verify its condition and eligibility under this policy.

Following successful inspection, the applicable refund or replacement process will be initiated.

Important: Request Submission and Pickup Timeline

  • The return request must be submitted within 3 days of delivery.
  • The replacement request must be submitted within 7 days of delivery.
  • The eligibility of a request will be determined by the date and time of successful submission through the customer's account.
  • The actual product pickup may take place after the expiry of the applicable request window due to courier availability, logistics arrangements or operational delays.
  • Any delay in product pickup will not affect an otherwise eligible request submitted within the prescribed period.
  • Customers must retain the product in its original condition until it is handed over to the courier.

4. Product Condition and Eligibility

All products submitted for return or replacement must satisfy the applicable eligibility requirements.

A request may be declined if:

  • The product has been worn, washed, used, altered or damaged after delivery.
  • Original tags, labels or essential components are missing.
  • The product has been damaged due to misuse, improper handling or negligence after delivery.
  • The returned product does not match the product associated with the approved request.
  • The request is submitted after the applicable return or replacement period.

These conditions shall not restrict any statutory consumer rights relating to defective, deficient, incorrect or misrepresented products.

5. Refund Policy

For approved return requests, refunds will be initiated after the returned product has been received and successfully inspected by our team.

  • Refunds will be initiated to the original payment method used while placing the order.
  • In cases where the original payment method is not available or applicable, the refund may be processed through an alternative payment method provided by the customer, subject to verification.
  • For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or other eligible payment details.
  • The time taken for the refunded amount to reflect in the customer's account may vary depending on the bank or payment service provider.
  • Customers will be informed once the refund has been initiated.

6. Important Terms and Conditions

  • All return and replacement requests must be initiated through the customer's Raven Attire account.
  • The applicable request period is calculated from the date of delivery.
  • Customers are advised to inspect their products immediately upon receipt and report any issues within the prescribed period.
  • Minor variations in colour or appearance due to screen settings, display resolution or photography lighting shall not automatically constitute a product defect.
  • All requests are subject to verification and product inspection, without prejudice to statutory consumer rights.
  • Customers must ensure that the product handed over for pickup corresponds to the approved return or replacement request.
  • Raven Attire reserves the right to verify the authenticity and condition of returned products before processing a request.

7. Policy Modifications

Raven Attire reserves the right to modify, update or amend this policy from time to time. Any changes will be published on our website and shall apply in accordance with applicable law.

8. Customer Support

For any queries, concerns or assistance regarding returns, replacements or refunds, customers may contact our support team through the contact details provided on our website.

RAVEN ATTIRE

Wear the Difference.